WHEN
LONELINESS
CALLS
ABOUTJOIN THE INITIATIVE
You are an employee
in
a contact centre.

Somebody is calling.
Answer the phone
Hello! How can I help you?
Hello? Sir, are you there? Hello?
Could you be more specific?
What exactly isn’t working?
I’m sorry.
I don’t understand you.
Of course, I’m listening to you,
I just don’t understand what isn’t working
Sir, please don’t raise your voice.
Sir, can we please go back to the beginning, what are you talking about?
I don’t know either, if you don’t tell me what the problem is.
Sir, are you all right?
Surely, we can fix your problem, just tell me again what isn’t working?
Something isn’t working here … I’ve tried everything … well it’s not working!
I told you that it isn’t working! Why aren’t you listening to me? Why isn’t anybody listening to me!
… I don’t know … what to do…
… It doesn’t matter anymore …
choose your answer:
When changing the language, the
web experience will start over.
CHANGE LANGUAGE

Piškotki


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